To submit a ticket to the ChartCapture Support Team, fill out this form and you'll hear from a member of the ChartCapture Support Team lickety split!

Problems with this form? We recommend using Google Chrome

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If you're having problems printing, try using a different web browser.
If you're using Internet Explorer, try Google Chrome or Firefox
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Want to change your tabs? No sweat!
Just let us know how you'd like'em and we'll make it happen.
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If your scanner is actually jamming, it might be time to get a new set of rollers!
CDW or Amazon.com is your best bet for replacement rollers.
If your scanner is not jamming but thinks it is, are you seeing an error?
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Are all the cables plugged in?
If there any dangling cables that might be the issue!
Try this to get your screen working again!
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Does your ChartCapture username match your username in your EHR? It should! Here's how to make them match.
If you're seeing an error, please copy and paste the whole thing into the "Description" box below.
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if you can't find a patient in ChartCapture, Try searching by last name or account number. If you can't find a patient on the ChartCapture website, you can always add them!
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You can upgrade your ChartCapture account at any time! Simply let us know how many user licenses you'd like to add. If you'd like to remove user licenses, simply remove the users you don't want and let us know.
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If you're seeing "username not found or active", chances are your username in ChartCapture does not match your username in the EHR.
Check out our tutorial about editing users here
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An error 20 means your CaptureStation can't connect to the internet.
Make sure the internet cable is plugged in and connected to a working internet port
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An error 115 means the CaptureStation is detecting the wrong number of black separator sheets.
Check to see how many tabs you have in ChartCapture
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We can fix that error 118!
Submit a case and we'll get right to work
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An unexpected error means your CaptureStation can't connect to the internet.
Make sure the internet cable is plugged in and connected to a working internet port
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Did you know we have a Frequently Asked Questions page?
Take a look here
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"Invalid credentials" means either you're using the wrong username or have forgotten your password.
No sweat- it happens to the best of us!
Try hitting "forgot password"
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This means either you're using the wrong username or have forgotten your password.
No sweat- it happens to the best of us!
Try hitting "forgot password"
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Please type (or copy and paste) the error into the box below
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Please be as detailed as possible in the "Description" box below
CaptureStation Number [?] (not required)


Description