Clearing a Paper Jam

If you scan a lot of pages, sooner or later you’ll probably get a paper jam. But don’t worry!

No Big Deal

Got a paper jam? Most likely you’ll see an error on the screen. No need to freak out– just follow the instructions on the screen.

Clear the Paper

Open up the scanner, pull out the paper, then close the scanner. Simple!

Get Back to Scanning

Once the paper is out and the scanner door is closed, hit “Continue” to keep scanning.

Don’t worry!

Great news: ChartCapture does not save mistakes. That means you don’t have to guess which papers made it into ChartCapture and which didn’t. If you get a paper jam, just rescan and you’ll be golden.


Got some sort of error but the paper isn’t actually jamming? There might be something else going on. Get in touch: We’re here to help!

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